Return & Exchange Policy

Return & Refund Policy

Easy Returns
At Trends Jacket, we want you to love what you ordered! If for any reason you’re not completely satisfied with your purchase, you can return your items within 30 days from the date you received your order. Returns are easy and hassle-free.

Eligibility for Return
To be eligible for a return:

  • The item must be in its original, unused condition, and free of any damage.
  • The item must be in its original packaging with all tags attached.
  • Custom-made items can only be returned if they are defective or damaged.

Return Process
To initiate a return:

  1. Contact Us: Reach out to our customer support team within 30 days of receiving your order. You can email us or use our contact form to request a return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return shipping label and instructions.
  3. Ship the Item Back: Pack the item securely, attach the return label, and ship it back to us.
  4. Processing the Return: Once we receive the returned item, we will inspect it to ensure it meets the return conditions.

Refund Policy

  • Refund Request: You can request a refund within 7 days of receiving your order. Refunds will be processed only if the returned item meets the eligibility criteria.
  • Refund Process: Upon receiving and inspecting the returned item, we will initiate a refund to the original payment method. This can take up to 10 business days, depending on your payment provider.
  • Non-refundable Items: Certain items like custom-made or personalized products may not be eligible for refunds unless they are defective or damaged.

Exchanges
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Shipping Costs

  • For returns within the U.S., we will cover the return shipping costs for defective or damaged items.
  • For other returns, the customer will be responsible for the return shipping charges unless the item is defective or we made a shipping error.

Contact Us
For any return or refund-related inquiries, please reach out to our customer support team. We are happy to assist you with any questions or issues regarding returns or refunds.